Refund policy

Last updated: 22 September 2026

We hope you love your Blossom order. If something isn’t quite right, you can find our returns and refund information below.

Change-of-mind returns

If you purchase from us online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

To request a return, please email info@blossomfashion.co.uk within 14 days of receiving your order, quoting your order number.

Once you have told us that you wish to cancel, you then have a further 14 days to return the item to us.

Please contact us before sending a return so that we can provide the correct return instructions and address.

For change-of-mind returns, you are responsible for the cost of returning the item to us. We recommend using a tracked postal service, as the item remains your responsibility until it reaches us.

Condition of returns

You may inspect and try on your item in the same way that you reasonably would in a shop.

Please return items in good condition and, where possible, with their original tags and packaging.

Please take care when trying garments on and avoid contact with make-up, fake tan, perfume, deodorant or anything else that may mark or damage the item.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, and this has reduced its value, we may make an appropriate deduction from the refund.

Refunds

Once we receive your return, we will process your refund as soon as possible and no later than 14 days after receiving the returned item, or evidence that you have sent it back, whichever is earlier.

Refunds will be made to your original payment method.

Where you exercise your statutory right to cancel, we will also refund the cost of our least expensive standard delivery option. If you chose a more expensive delivery method, such as express delivery, the additional cost is not refundable.

Your bank or payment provider may take additional time to show the refund in your account.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size or product, please return the original item in accordance with this policy and place a new order.

Sale items

Your statutory rights apply to sale items in the same way as full-price items.

Being purchased in a sale does not remove your right to cancel an eligible online order or your rights if an item is faulty, damaged or not as described.

Preorder items

Items sold by preorder are subject to the same statutory cancellation and return rights as our other non-personalised products.

You may contact us to cancel a preorder before it has been dispatched.

Once your preorder has been delivered, the normal 14-day cancellation period described above applies.

The expected dispatch timeframe for a preorder will be clearly stated on the relevant product page. If there is a significant unexpected delay, we will contact you with an update.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, incorrect or not as described, please contact us at info@blossomfashion.co.uk as soon as possible and include your order number and, where helpful, photographs of the issue.

Your rights in relation to faulty goods are separate from our change-of-mind returns policy.

Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. Where goods do not meet these requirements, you may be entitled to a refund, repair, replacement or other remedy depending on the circumstances.

Where an item is faulty, damaged or incorrect and we are responsible for the return, we will cover reasonable return costs where required.

Nothing in this policy affects your statutory rights.