Shipping policy
Shipping, Delivery & Preorders
Last updated: 22 September 2026
We want your Blossom order to reach you safely and as smoothly as possible. This policy explains how we process, dispatch and deliver orders, including preorder items.
Order processing
Ready-to-ship orders are normally processed within the timeframe shown on the relevant product page or at checkout.
During launches, sales, events or especially busy periods, processing may take a little longer.
If there is a significant unexpected delay affecting your order, we will contact you using the details provided when you placed your order.
UK delivery
Available delivery methods and prices will be shown at checkout before you complete your purchase.
Delivery estimates begin once your order has been dispatched.
Courier and postal delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.
Unless a different delivery period has been agreed with you — for example, where you purchase a clearly identified preorder item — goods will be delivered without undue delay and within the period required by UK consumer law. Where no different timeframe has been agreed, goods should normally be delivered within 30 days of the contract being made.
Preorders
Some Blossom releases may be offered on a preorder basis.
Where an item is a preorder, this will be clearly stated on the product page before you purchase.
The product page will also explain the expected production and/or dispatch timeframe.
Payment is taken when the preorder is placed.
Preorders allow us to produce in smaller, more considered batches based more closely on actual demand.
The estimated dispatch timeframe is based on the information available to us at the time you order. If there is a significant unexpected delay, we will contact you as soon as reasonably possible with an update and explain any options available to you.
Where you have agreed to a longer delivery timeframe for a preorder before placing your order, that agreed timeframe will apply rather than the usual 30-day default.
Purchasing an item by preorder does not remove your statutory cancellation or return rights.
Please see our Returns & Refunds Policy for full details.
Orders containing both preorder and ready-to-ship items
If an order contains both preorder and ready-to-ship products, we may hold the entire order until the preorder item is ready to dispatch unless otherwise stated at checkout.
If separate shipping is available, this will be shown or communicated where applicable.
Delivery address
Please check your delivery address carefully before placing your order.
If you notice an error, contact us as soon as possible at:
We will do our best to amend your delivery details before dispatch, but we cannot guarantee changes once your order has entered the fulfilment process.
Tracking
Where tracking is available for your chosen delivery service, tracking information will normally be sent to you once your order has been dispatched.
Please allow time for the carrier’s tracking system to update after receiving your dispatch confirmation.
Lost or delayed parcels
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your order number so that we can investigate.
Where Blossom has arranged the carrier, the goods generally remain at our risk until they come into your physical possession, or the possession of someone you have identified to receive them.
If a parcel is confirmed as lost while in transit, we will take the appropriate steps to resolve the issue with you.
Damaged parcels
If your parcel or item arrives damaged, please contact us as soon as reasonably possible at info@blossomfashion.co.uk.
Where possible, please include:
- your order number
- photographs of the damaged packaging
- photographs of the affected product
This helps us investigate the issue and arrange the appropriate resolution.
Failed or refused delivery
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to us because an incorrect or incomplete address was supplied, or because delivery could not be completed for reasons outside our control, we will contact you to discuss the available options.
Additional postage may be required before the order can be resent where the failed delivery was caused by incorrect information supplied by the customer.
This does not affect your statutory rights.
International delivery
Where international delivery is available, eligible destinations and delivery charges will be shown at checkout.
International delivery times may vary depending on the destination and local customs procedures.
Customers should be aware that orders sent outside the UK may be subject to local:
- import VAT
- customs duties
- taxes
- handling or clearance charges
depending on the destination and how those charges are collected.
Any charges that are not collected by Blossom at checkout may be payable by the recipient before delivery.
Customs procedures and local charges are controlled by the destination country and are outside Blossom’s control. UK government guidance confirms that goods crossing borders can be subject to VAT and customs duties depending on the circumstances.
Delivery estimates
Any delivery or dispatch dates shown on the website are estimates unless we specifically agree that delivery by a particular date is essential.
If a delivery date is particularly important to you, please contact us before ordering.
If we fail to deliver within an agreed timeframe, your rights will depend on the circumstances and applicable consumer law.
Returns
Delivery and returns are separate issues.
If you wish to return an item after delivery, please refer to our Returns & Refunds Policy.
Eligible online customers generally have 14 days after receiving their goods to tell us that they wish to cancel, followed by a further 14 days to return them.
Contact
For questions about delivery, dispatch or a preorder, please contact:
Blossom Etc Limited
Trading as Blossom
Email: info@blossomfashion.co.uk
Company number: 14347643
Registered in England and Wales